March 15, 2008
Our Comment Bugs and Typekey Sign-in
We want to update regular readers on two important issues affecting our comments facility.
First, we believe we have, at long last, identified and eliminated the technical glitch that caused long delays and error messages for those posting comments, frequently resulting in inadvertent double and triple posts. As of last night, hopefully, comments post without error messages within 10 to 15 seconds of clicking the "post" button.
I know our various comment bugs have been a source of frustration for just about everyone that has tried to post a comment on Pollster in recent months, and I want to once again apologize for the inconvenience we caused. Hopefully your experience will be far smoother from now on. If not, and in particular if you encounter any error message while commenting, please do not hesitate to email us with full details. We are committed to squashing these bugs once and for all.
Please note that it may take a minute or so for your comment to appear after you post it. To check that your comment has posted successfully, wait a full 60 seconds and click your browsers "refresh" or "reload" button. If you are really impatient, you can also perform a "hard reload" of the page (details here).
Second, now that comments are posting as they are designed to, we want to address another nagging problem resulting from the dramatic increase in traffic over the last few months. On Monday, if all goes well, we will begin requiring a valid Typekey username in order to post on Pollster.com.
Typekey is a free, third-party system that allows you to create a unique username. The registration is fairly painless -- you just need to be a real person (not a SPAM "bot") and leave a working email address with Typekey that can be used to validate your account. However, when you post a comment with a Typekey username, we will not be privy to your personal information, so you can remain completely anonymous.
We are making this change in response to your requests for greater moderation of the increasingly uncivil posts in our comments section in recent weeks. This change will hopefully discourage some of the worst behavior and put us in a position to band the most abusive commenters. It is not a panacea, of course, but it's a start.
If you do not have one already, I recommend that regular commenters go ahead and acquire your desired user name now. Please note that we may hold off on implementing Typekey sign-in if the new procedure creates any new delays or error messages like the ones we just worked to eliminate. We will keep you posted.
Finally, we are committed to maintaining an open comments section that allows for the free and civil exchange of views and dissenting opinion. If you have thoughts about how we might improve the tone of the discussion, please leave a comment below.
By Mark Blumenthal on March 15, 2008 11:27 AM | Permalink | Comments (13)

